Have questions? We've got answers.
General enquiries
hello@scarletperiod.com
jo@scarletperiod.com
support@scarletperiod.com
To update your personal details, you have two options. You can either log in to your account and make the changes through the icon located at the top of the home page, or you can simply email us at support@scarletperiod.com, and our team will be happy to assist.
We understand that exploring a new way to manage your period can take some time to adjust. That's why we offer a 30-Day Risk-Free Trial to support you in finding the perfect solution.
As a first-time or new customer, if you are unsatisfied with one used product from your initial order with Scarlet, you can make a claim as part of our 30-Day Risk-Free Trial. You are not required to return the product you are claiming.
To claim your 30-Day Risk-Free Trial, please email us at support@scarletperiod.com. You will be refunded or credited for the price you paid for 1 (one) item. Please note that shipping costs are not eligible for credit or refund, and changes of mind are not applicable.
Please be aware that certain items are excluded from our 30-Day Risk-Free Trial, including wash and body products, as well as accessories such as laundry bags, travel bags, or gifts with purchase.
If you’re unable to login using the password reset link, pop us an email at support@scarletperiod.com and we’ll help you out.
Yes, we would love to hear from you! Please send us an email, jo@scarletperiod.com
If you're interested in stocking Scarlet products, please send us an email: hello@scarletperiod.com
Our team works hard to ensure orders are shipped as soon as possible via Australia Post. In most cases, delivery takes 3-5 business days in metro areas and 5-7 business days in regional areas.
Please note that unforeseen disruptions beyond our control may occasionally occur. If you experience any delays, don't hesitate to reach out to us via support@scarletperiod.com.
We offer two shipping options: Standard and Express. The standard shipping fee is $7.95, or free for orders over $65. Express shipping costs $12, or FREE for orders over $100.
We also ship around the globe. A basic flat rate of AUD$30 applies on international orders AND we ship all orders over AUD$120 for FREE.
Yup, Express shipping is $12, or free for orders over $100!
Absolutely! We offer shipping to most countries, and the best part is that all orders over $120 are eligible for free shipping. Otherwise, a flat rate of $30 (AUD) applies.
Email us at support@scarletperiod.com so we can assist.
We accept various payment methods, including Visa, Mastercard, American Express, PayPal, Afterpay, Apple Pay, and Shop Pay. Simply choose your preferred payment option during checkout and enter your details as prompted.
To save your hard-earned coin! The average period lasts anywhere between 3-8 days, so let's be real, you’ll want a few pairs to manage your cycle. We've made it simpler for you to save money on the most comfortable period underwear available in styles that you'll adore.
All our absorbent period underwear features integrated leakproof technology for ultimate protection.
Layer 1: This layer is designed to wick moisture away from your skin, keeping you feeling dry and comfortable.
Layer 2: Our most absorbent pair can hold up to 8 tampons worth of blood, securely locking it in place.
Layer 3: The front to rear leakproof fabrics ensure that you stay dry, and nothing leaks through to the other side.
Layer 4: The breathable outer layer keeps everything discreet.
The short answer: nope! With Scarlet period undies, you have options. Depending on the absorbency level and the heaviness of your flow, you can choose to wear them on their own for reliable protection or as a backup to tampons or our menstrual cup. It's up to you and your personal preferences.
Washing your Scarlet period underwear is a breeze! Simply toss them in with the rest of your laundry on a cold wash cycle (don't worry, your other clothes will be just fine!). If you prefer, you can give them a quick rinse beforehand. For drying, you have two options: tumble dry on low or hang them out to dry in the sun. That's it!
On average, using tampons and pads can cost you around $240 per year. With Scarlet, you can spend approximately $120 per year (for five pairs), and they’ll last anywhere from 2 to 10 years depending on proper care. Let's consider a scenario where they last for 5 years—you would only spend $120 compared to $1200 on pads and tampons over the same period. Yikes!
Yeah! It all depends on the heaviness of your flow on the day, as well as the absorbency level of the underwear.
For example, on days 1 and 2, we typically use a few pairs of moderate and heavy styles per day. However, on days 3 to 6, a single pair of lighter underwear is usually sufficient for the entire day.
If you're new to using period underwear, it's a good idea to try them at home first to understand your flow threshold, which is how long you can comfortably wear one pair before needing to change.
If you're not satisfied with your purchase or unsure about sizing, don't hesitate to reach out to us. Additionally, we offer a 30-Day Risk-Free Trial guarantee for your peace of mind. If you have any concerns or questions about your order, please email us at support@scarletperiod.com.
